top of page

Alert: Tech Support Scam Circulating Facebook (December 2023)

In our ever-connected digital realm, platforms like Facebook have become indispensable for keeping up with loved ones and the latest trends. We also use Facebook to promote our businesses, services, and products. Yet, amidst the convenience of online communication, there's a lurking risk – tech support scams circulating Facebook.

Tech support scammers that infiltrate Facebook are crafty in their approach, reaching out via social media messages, or perhaps even your business email if it is listed on your page. They might use official-sounding terms and logos to create an illusion of trustworthiness.

Facebook Tech Support Scam Unfolds

Picture this: you're alerted that "Facebook tech support" has messaged you about an issue with your account (this is not actually Facebook support). The scammers spin tales of security breaches, suspicious activities, or pesky glitches demanding instant fixes.

To heighten the stakes, scammers employ fear tactics. They'll suggest that delaying the fix could mean the dreaded account suspension, data loss, or other hair-raising consequences.

Claiming to be your digital heroes, scammers may ask for remote access or login credentials under the guise of resolving the issue. However, granting access essentially hands over the keys to your digital kingdom.

Some scammers insist on a payment to save the day. They might ask for credit card details or unconventional methods like gift cards. Remember, legitimate tech support is rarely a pay-per-rescue service.

Should you grant remote access, scammers might seize the opportunity to install malware on your device. This malicious software can sneakily nab sensitive information or monitor your every click.

Tech support scammers don't give up easily. They'll go to great lengths to keep you engaged until they achieve their goal, whether it's extracting money or sensitive information.

An example of a tech support scam on Facebook.
Example: Facebook Tech Support Scam

Guarding Against Tech Scams on Facebook

Embrace Skepticism: Approach unsolicited communications, especially those claiming to be from tech support, with a healthy dose of skepticism. Always verify independently.

Remote Access, Not Today: Don't hand out remote access or personal information to unexpected calls or messages. Your digital fortress should remain yours.

Double-Check Support Claims: If in doubt, double-check any support claims by contacting the official customer support channels independently. Genuine support usually starts with your initiative.

Fortify with Strong Passwords: Bolster your digital defenses by using robust, unique passwords and enabling two-factor authentication. It's your virtual shield.

Report Suspicion: If a seemingly official communication doesn't sit right, report it to Facebook promptly. Genuine support usually aligns with your needs, not theirs.

By keeping these friendly guidelines in mind, you can confidently surf the digital waves, steering clear of tech support scams.


bottom of page